Computer Support Specialist

WrittenBy CarenaLimYunXian , Friday 15 April 2011 00:44

Computer Support Specialist also may be known as:
  • Help-desk technicians
  • Technical support specialists

Job of a Computer Support Specialist:
  • Help people with computer problems
  • Provide technical assistance to customers
  • Identify and solve customers' hardware and software problems
  • Provide support to people in the information processing department of a company
  • Teach people how to use computer tools,software or hardware(Some write instruction books too)
  • Oversee the daily performance of computer systems
  • Maintain record of daily data communication transactions, problems and remedial action taken
  • Set up equipment for employee use
  • Performing or ensuring proper installation of cable
  • Modify and customize commercial programs for internal needs
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades

Many support specialists answer questions over the phone or by e-mail. Others also help people face-to-face. To answer a problem over the phone, the specialist takes the person through the necessary steps to fix the problem using their own computer.They also may be asked by the maker of the software for feedback on good or bad things about the product, since they work with it daily.

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